Managed Service Plans
Would you like to have a worry-free computer?
Everyone wants to be able to sit down and use their computer, whether it’s their personal computer or work computer. If you like the idea of having your computer not only safe, but always running at top speed without you having to do any maintenance, then a Managed Service Plan is for you!
A Traditional service plan gives you a certain number of hours of service each month at a discounted rate. A Managed Service Plan is much more than that. It is a proactive approach to maintaining your computers with the goal of preventing problems and downtime.
SAM (Security And Maintenance Plan)
This is our most popular plan managed service plan. As the name implies, our SAM plan concentrates on the security of your computer along with regular maintenance to keep your computers running smoothly and as fast as they can. Not only do you get our top of the line monitored security, we also maintain your computer. Our monitoring and alert software is always monitoring your computer’s health and security and will alert us to any potential problems. This proactive approach to security prevents security issues before they happen.
This plan is great for residential customers, home office customers, and small to medium business customers who want the best security but don’t want to have to worry about about their computers. It’s also great for those who either don’t know how, don’t want to; or don’t have the time to maintain their computers properly.
- Top of the Line Enterprise Level Monitored Security
This plan includes world-class enterprise level security software. This isn’t your average security software. It’s monitored. The security software on your computer covered computers are in constant contact with our server making sure your computer is safe from infection and alerting us to any potential security threats.
- Health Monitoring and Alerts
Our software will monitor the health of your computer and alert us to any possible issues, often before they cause downtime.
- No-Infection Guarantee
We are so confident that our security software will protect your computer that if a covered computer becomes infected with malware, we will clean the infection off at no additional charge. This feature only applies to versions of Windows still under Microsoft extended support. That includes Windows Vista, Windows 7, Windows 8 and 8.1, and Windows 10.
We keep your computer running in tip-top shape. We keep Windows up-to-date and secure. We update all of those pesky programs that are always wanting to update. Programs like Java, Reader, iTunes, Flash, etc. You won’t even see pop-up messages to update those.
- Free Tune-Ups
We’ll do a free tune-up when you first sign up a computer on the SAM plan. In addition, any time you feel your computer isn’t running at it’s best, just request a free tune-up.
- Unlimited Support via Email
We will provide support via email at no additional charge. Note that support via email is limited to simple questions and procedures. Complex issues cannot be resolved via email.
- Discounted Remote Service
Remote service on covered computers is provided at a 25% discounted rate over regular remote support.
- Priority Scheduling
You will be a priority customer. We will return your phone calls before we return phone calls from non-contract customers. All service actions concerning your covered computers will be schedule before non-contract customers.
Pricing for the SAM plan is $20 per computer per month, $40 per server per month. When you sign up, you must give us a credit card that will will bill on the first day of each month. If you prefer, you can pay for one year at a time. You are obligated to stay on the plan for one year. After that, it’s month to month and you can cancel any time.
BIT (Business Information Technology) Plan
Subscribing to our Business Information Technology plan basically means we will be the IT department for your business. It includes everything the SAM plan includes and more. Because each business is different and has different needs, we customize each BIT plan to make sure your business gets the right features at the right price.
All BIT plans come with everything included in the SAM plan plus:
- Unlimited remote support
- Network support
- Discounted onsite support
In addition, there are other options that may be added:
- Pre-paid onsite service at a heavily discounted rate
- Hardware warranty.
Prices vary based on options, but prices start at $40 per workstations per month and $80 per server per month.