Category: Services

Owning a Computer

Owning a Computer

These days, most everyone has at least one computer. Unlike your toaster or your TV, computers require quite a bit of labor to protect and maintain. Here is a list of things every computer owner should be doing:

  1. Keep it Safe!
    1. Purchase one of our recommended security packages and keep it renewed and updated.
    2. Keep Windows up-to-date with all of the latest security updates.
    3. Keep security sensitive programs like Adobe Flash, Adobe Reader, Java, and more up to date.
    4. Back it up regularly. We recommend a cloud backup service like Carbonite.
    5. Be careful when reading email or surfing the web.
  2. Keep it cool and clean
    1. Your computer needs good ventilation. It’s better to have it on a table or desk rather than on the floor. Don’t use laptops on soft surfaces (vents on the bottom will be blocked).
    2. Keep all air vents clean of dust and hair.
    3. For desktops, periodically, take the side off and blow out dust with can of air. Don’t touch anything inside the computer.
  3. Keep it fast
    1. Clear your browser’s cache.
    2. Uninstall programs you don’t need or want.
    3. Disable any startup programs you don’t need.
    4. If you don’t have an SSD, defrag regularly.

What does it cost to own, protect, and properly maintain a computer?
Time and money.

Money
Security software has to be purchased and renewed. Sure, you can use free security software, but it doesn’t protect as well and it constantly nags you, tries to sell you things, and tries to trick you into paying. Most security software is $60/year.

Occasionally, you might have to pay Cyber Tek Computer Pros to resolve a problem or fix your computer. The average cost to resolve a computer problem is around $120.

Other than that, computers generally aren’t money pits.

Time
Where computers will get you is in terms of time. To properly maintain a computer and keep it running at top speed takes about an hour of time per week if you know what you are doing. If not, it will take much longer. On top of that, most people don’t know how to properly maintain a computer, keep it safe, and keep it running at top speed.

If your time is important, or you just don’t want to fool with maintaining your computer, or you really don’t know how, we can do that for you. You might think it’s expensive, but it’s not. In the above example, the cost of security software was $60/year and the average repair bill is $120. That adds up to an average expense of $180/year. For just $60 more a year, we can maintain and keep your computer safe. We’ll keep it running at top speed and we’ll be there for any computer related questions you may have.

Make it easy on yourself. Sign up for our Security And Maintenance (SAM) plan and then you won’t have to worry about ANY of this. We’ll take care of everything! All you need to do is enjoy using your computer. For more information on our SAM plan, click here. Or of you want to sign up, reply to this email or give us a call.

Your Personal IT Department

Your Personal IT Department

Medium and large businesses have IT departments that employees can call when they have issues. The IT department maintains their computer so that employees can just use their computers to do their jobs.

Wouldn’t it be nice to have your own IT department? Someone that takes care of your computer so you don’t have to worry about it? Someone you can call if you have any sort of computer related question without worrying about extra charges?

You can!

For only $20 a month, you can sign up for our Security And Maintenance (SAM) plan and we will be your personal IT department.

Here is a quote from one of our SAM customers:

“Our computer always works and I don’t have to worry about it. But the best part is that whenever I have a question about the computer, all I have to do is email or call Cyber Tek Computer Pros and I get an answer. And it doesn’t cost me anything extra. Knowing I can do that is very comforting. Especially when you consider all of the viruses and hacking going on today.”

For only $20/month, you won’t have to worry about security software, Windows Updates, or anything else computer related. We’ll take care of your computer and keep it running as fast as it possibly can. And you can contact us any time you have any kind of computer related question.

That’s a lot for only $20/month. For more information about our SAM plan, please click here.

If you have any questions about our SAM plan, or want to sign up, please contact us!

The Cost of our Security And Maintenance Plan

The Cost of our Security And Maintenance Plan

When I tell customers about our Security And Maintenance (SAM) plan, they often compare the cost to the cost of security software. That’s like comparing high performance sports car to a minivan. Yes, the SAM plan does include security software. But it includes so MUCH more.

The security software you get as part of the SAM plan is the same top-of-the-line security used by corporations. It’s not the same that you purchase at a local store. And it’s monitored security. That means that the security software we would have on your computer would be in communication with our server and will alert us to any potential security issues so they can be addressed immediately. We would take care of your security so you don’t have to worry about it.

One thing that is nice about this is that you won’t have to worry about purchasing or renewing security software anymore. You won’t have to worry about when your security software is going to expire. And you don’t have to worry about whether or not your security software is working.

In addition to security, the SAM plan also includes the installation a small piece of software on your computer that monitors the health of your computer and alerts us to any problems or potential problems, often before they cause downtime.

Also included with the SAM plan are maintenance and updates. We will keep your computer maintained and up-to-date. You won’t have to worry about updating Windows. You won’t have to worry about updates to Adobe Reader, Adobe Flash, Java, and the like.

More than just maintaining your computer, we will keep your computer running as fast as it can. If at any time you feel your computer isn’t running as well as it should, just contact us and we’ll do a free tune-up.

That’s a lot of value in the SAM plan. But wait, there’s more!

The SAM plan also provides an insurance policy that we call our No Infection Guarantee. It’s unlikely that a computer covered under the SAM plan will become infected, but it is possible since there is no 100% guaranteed way to prevent infections. But when your computer is covered by the SAM plan, you don’t have to worry because if your computer does become infected, we will clean it off and get it back in working condition for FREE! That’s right. Free!

And for any other remote support you might need, we go a step farther and give you a discounted rate on all remote support on any computer covered by the SAM plan. Instead of $80/hour, you’ll pay only $60/hour for remote service. That’s a 25% discount!

The goal of the SAM plan is to keep your computer safe and to maintain your computer so you can just enjoy using your computer without having to worry about it.

To understand what the SAM plan would mean for you and for your computer, think about it like this. Imagine if you could sign up for a service that would take care of your car. At night when you are sleeping, someone would fill it with gas, wash it, add oil if it needs it, fix any problems, and keep it running tip-top so that you don’t have to worry about it. Your car is always ready to go and working great when you need it or even if you just want to go for a Sunday drive. That’s what the goal of the SAM plan is for your computer.

In a nutshell, you get:

  1. Top-of-the-line worry-free Monitored Security.
  2. Health monitoring.
  3. We keep your computer up to date.
  4. We maintain your computer for you.
  5. We keep your computer running as fast as it can.
  6. No infection guarantee with free infection removal.
  7. Discounted remote support

All of that for only $20/month for each computer.

Now that’s value!

Cyber Tek Computer Pros Remote Support Notifications

Cyber Tek Computer Pros Remote Support Notifications

If we have our remote support software installed on your computer, there are certain notification messages you may see. In this article, we will be showing you these notification messages and explaining what they mean.

You may see this bubble message:

Our remote support software may show the message above. It has our name and phone number. The second line is a description of your computer which usually has your name and a description like W8.1 laptop or something like that. The third and bottom line tells the current status of our remote support software. Waiting for your host means that the remote support software is ready and waiting for us to connect to it. It does not mean we are currently connected to your computer. The notification below, however, does mean that we are connected to your computer.

See how it says Connected on the bottom line? That means we are connected to your computer. We can see what is displayed on your monitor and we can remote control your computer.

If you would prefer that the two bubble messages displayed above were never displayed, we can change a setting on your computer that prevents them from being displayed. Just let us know and we can do that for you.

In addition to the bubble message above that says connected, when we connect to your computer, we will display a banner message on your screen that looks like this:

We do this to make sure you are aware that we are working on your computer. It also helps to have our phone number listed there so you can call us if you need to speak with us about your computer. From time to time, we forget to close this banner message when we disconnect from a computer. If this happens, you can close this banner by clicking on the word Exit in the lower left-hand corner area of the window.

If you have any questions about our remote support software, policies, or procedures, please do not hesitate to contact us.

 

Service Plans Now Fully Support Macs

Service Plans Now Fully Support Macs

Here at Cyber Tek Computer Pros, we have different types of service plans. With a traditional plan, you prepay for a certain number of hours a month at a discounted rate. But our recommended plans are what we call Managed Service Plans. These are the plans where we actually proactively maintain your computers to try and prevent problems.

Our most popular service plan is the Security And Maintenance (SAM) plan. This plan used to be called the HOST plan back when we were Computer Troubleshooters in case you haven’t gotten used to the new name.

I bring this up because in the past our managed service plans only partially supported Apple computers. However, thanks to some new features in the software we use, we can now fully support Apple computers on our SAM plan.

For those of you who aren’t familiar with our SAM plan, here’s a quick rundown of what it provides:

  • Monitoring and Alerts
    Our software will monitor the health of your computer and alert us to any potential problems.

  • Monitored Security
    Includes monitored security software. You will never again have to purchase or renew security software since it’s included. And not just any security software. The fact that it’s monitored means it will alert us to any problems, or potential problems. You won’t have to worry about security anymore.

  • No infection guarantee
    It’s unlikely your computer will become infected while on our SAM plan, but if it does happen, we will remove the infection at no additional charge.

  • Security Maintenance
    We will keep Windows up to date with all of the security updates. We will also keep security sensitive programs like Java, Flash, Adobe Reader, and similar programs up to date with the latest security updates so that your computer is as secure as possible. You will no longer have to worry about installing Windows updates, or updating all of those other programs that have frequent updates.

  • Remote Access
    Using the same remote control software we use, you can access and control your computer from any internet connected computer in the world.

  • Discounted remote support
    If you need additional help with your computer, you will get a discounted rate of $60/hour for remote support.

  • Priority Scheduling
    Phone calls for customers on service contracts are returned before phone calls for non-contract customers. Contract customers are also given scheduling priority over non-contract customers.

The cost of the SAM plan is only $20/month for each covered computer.

If you have a PC or a Mac and you are interested in signing up for our SAM plan, please reply to this email or give us a call at 267-5913.

The Problem With Our SAM Plan

The Problem With Our SAM Plan

The most popular service plan we offer is called the SAM plan. SAM stands for Security And Maintenance. Before I tell you about the problem with this plan, here is a quick rundown of what the plan includes for those of you who aren’t familiar with it.

  1. MONITORED security software
    We provide, monitor, and maintain security software. So you don’t have to purchase security software and you don’t have to worry about it expiring or having to renew it. Because it’s monitored, the security software notifies us of any potential problems.

  2. System Health Monitoring
    Our software monitors the health of your computer and notifies us of any problems or potential problems.

  3. Discounted remote support
    Remote support is billed at a discounted rate.

  4. Full Maintenance
    In addition to maintaining your security software, we also keep Windows up to date along with other key security sensitive programs like Adobe Flash, Java, and Adobe Reader, to name a few. We maintain all of these so you don’t have to worry about it.

  5. Remote Access
    You can remote control your computer from any internet computer just like we do. So if you are away from home, you can still access your computer as if you were there.

  6. Infection Free Guarantee
    If your computer becomes infected, we will clean off any infections at no additional charge.

Now that you know the features of the SAM plan, here’s the problem with it. The problem is that all of this security, maintenance, and updates happen in the background without the user realizing it. All of this work is pretty much invisible to the user. The user may not realize how much work we are doing in the background, so they may not realize how much they are getting for their money. Their computer just works.

At $20 a month, the SAM plan is an excellent value and provides you with a worry free computer. You don’t have to worry about security. You don’t have to worry about Windows updates. You don’t have to worry about infections. And you don’t have to worry about updating Flash, Adobe Reader, Java, and all of those other pesky programs. We take care of all of that for you in the background. But if you do subscribe to the SAM plan, don’t forget about all the stuff we are doing in the background to make your computing experience as smooth and worry-free as possible.

Discounted Online Remote Help Computer Repair Support Service

Discounted Online Remote Help Computer Repair Support Service

Want immediate help with your computer without having to wait for someone to come to  your home?

Or perhaps you want to save some money.

Or maybe you would like both?

We provide remote online support at a discounted rate.

We can fix many problems remotely saving you money over an onsite appointment. All you need is a computer that boots and can get on the internet.

For remote online support, click on the button to the left where it says Online Help.

When you click this button, it will initiate a chat session with us. From there, if you want us to, we can work on your computer remotely.

Note that you should be on the computer with the problem when you click the button. If the computer with the problem cannot access websites, but your e-mail is working, we can send you an e-mail that will initiate a connection as well. Just call our office at 512-267-5913.

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