Troubleshooting: Mouse or Touch-pad Not Working

February 19, 2015

This article contains some things you can do to try and fix your mouse before you call us.

A mouse can connect to a computer in one of three ways.

  1. PS2 connection. This is the older style connection that most newer computers do not have. It is a round plug that is the color green.
  2. USB connection. Most newer systems and newer wired mice use this connection. It uses a standard rectangular USB connector and you can plug it into any USB port on a computer.
  3. Wireless.
  • First thing you should do is to reboot your computer and see if that fixes the problem.
  • If your mouse connects to your computer using a PS2 connection (see above) then do not unplug or plug in this type of connection while the computer is turned on. Shut down your computer. Now unplug the mouse connector and carefully plug it back in. PS2 mice usually have either an arrow or a flat side on the connector.If you look at the PS2 port, there is a notch. The arrow of flat side should line up with that notch. Once you have it plugged back in good, turn the computer back on and see if it works.
  • If your mouse connects to your computer with USB, unplug the mouse and plug it into a different USB port. You can do this while the computer is running.
  • If your mouse is wireless
    • Press the sync button on the bottom of the mouse and then move the mouse around, clicking the button for about 30 seconds to see if it starts working.
    • Unless you have a bluetooth mouse, there is probably a wireless transceiver plugged into your computer that allows the computer to communicate with the mouse. Unplug that transceiver and plug it into a different USB port and try again.
    • If that doesn’t fix it, replace the batteries in your mouse and try syncing it again.
  • If the problem is with the touch-pad on a laptop instead of a mouse, some laptop models have a little switch above the touch-pad that turns the touch-pad on and off. Look for that and turn it back on if yours has that switch.
  • If none of that helps, call us.

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