July 13, 2012

There’s a new infection in town, and it’s a tough one!

ZeroAccess (sometimes referred to as Sirefef) is a rootkit.  When we refer to something as a rootkit that basically means that the infection is not simply a program that is running that can be killed and removed. A rootkit embeds itself deep in Windows which makes it harder to detect and harder to remove. A rootkit may take over or replace a device driver, a Windows Service or other Windows component.

ZeroAccess is classified as a Trojan Downloader. That means it will hide on your system and do nothing most of the time. You won’t even know it’s on your system. And that’s the way it wants it. The creators of ZeroAccess will send out a command instructing it to download certain malicious software you’re your computer. Malicious software, otherwise known as malware, includes things like viruses, spyware, and the like.

Once ZeroAccess installed these new infections on your computer, you will see the symptoms of the new malware. Your security software may or may not be able to remove this new malware from your system. You may try to remove these infections yourself or you may pay a computer service company to remove them. Even if this new malware is cleaned off, ZeroAccess is still there. So it won’t be long before ZeroAccess infects your computer again and the cycle starts over.

At this time, most security software cannot remove ZeroAccess once it is in your system. If your security software keeps removing the same infections over and over, you may be infected with ZeroAccess. In this situation, your best bet is to give us a call. We can remove ZeroAccess without having to reload your whole system like most computer service companies do. And we guarantee our work so if your computer is re-infected within 30 days after we disinfect it, we will clean it off at no additional charge.

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