Scam Alert! Call from Technical Support

June 15, 2012

You may receive a phone call from someone claiming to be from Microsoft or from the Windows Technical Department, Microsoft Technical Support, Windows Service Center, or something like that. Unless you called Microsoft and were expecting a return call, it’s a scam. If you receive one of these calls, it is usually someone with an Indian accent. They will claim that they have information that your computer is infected, has a corrupt file, is slow, or some other computer problem.

If you get a call like this, be aware that this is a scam. The people calling may know your name and phone number, but that’s it. They don’t even know if you have a computer or not. But when they call they know it’s a good bet you have a Windows computer.

These people may ask you to perform some sort of command on your computer and have you read them the results. The command they have you run may vary, but the most common one is they have you pull up event viewer. Event Viewer is the windows log where you can see all sorts of information, warnings, and errors. The thing is, there are ALWAYS errors in event viewer. But that doesn’t mean there is anything wrong with your computer. It’s just the way Windows is. But when they have you open Event Viewer and you see that there are errors, it’s easy for them to convince the average computer use that there is a problem and that the caller knew about it before he called, which he didn’t.

The caller will then tell you that your computer is infected or that there is a corrupt file or that these errors are slowing down your computer or something like that. They may offer to fix the problem if you let them remote in. Or they may try to sell you antivirus software or some other software that will supposedly rectify your fake problems. They may try to direct you to a website to fix the problem or to enable them to remote in.

Whatever you do, do not go to any website or allow them to remote in to your computer. Do not accept any services even if they are free. And do not give them your credit card information or purchase any software from them.

Going to a website they give you could allow them access to your computer or it could infect your computer. If you allow them to remote in to your computer, they could do any number of things including infecting your computer. And giving them your credit card number would be a huge mistake.

If you do get a call like this you can simply hang up, but they may call back. You can tell them you don’t have a computer or you can tell them your computer is a Mac or Linux. Or you could give them a piece of your mind for trying to scam people out of their hard earned money!

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