The Problem With Our SAM Plan

February 17, 2012

The most popular service plan we offer is called the SAM plan. SAM stands for Security And Maintenance. Before I tell you about the problem with this plan, here is a quick rundown of what the plan includes for those of you who aren’t familiar with it.

  1. MONITORED security software
    We provide, monitor, and maintain security software. So you don’t have to purchase security software and you don’t have to worry about it expiring or having to renew it. Because it’s monitored, the security software notifies us of any potential problems.

  2. System Health Monitoring
    Our software monitors the health of your computer and notifies us of any problems or potential problems.

  3. Discounted remote support
    Remote support is billed at a discounted rate.

  4. Full Maintenance
    In addition to maintaining your security software, we also keep Windows up to date along with other key security sensitive programs like Adobe Flash, Java, and Adobe Reader, to name a few. We maintain all of these so you don’t have to worry about it.

  5. Remote Access
    You can remote control your computer from any internet computer just like we do. So if you are away from home, you can still access your computer as if you were there.

  6. Infection Free Guarantee
    If your computer becomes infected, we will clean off any infections at no additional charge.

Now that you know the features of the SAM plan, here’s the problem with it. The problem is that all of this security, maintenance, and updates happen in the background without the user realizing it. All of this work is pretty much invisible to the user. The user may not realize how much work we are doing in the background, so they may not realize how much they are getting for their money. Their computer just works.

At $20 a month, the SAM plan is an excellent value and provides you with a worry free computer. You don’t have to worry about security. You don’t have to worry about Windows updates. You don’t have to worry about infections. And you don’t have to worry about updating Flash, Adobe Reader, Java, and all of those other pesky programs. We take care of all of that for you in the background. But if you do subscribe to the SAM plan, don’t forget about all the stuff we are doing in the background to make your computing experience as smooth and worry-free as possible.

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