What to do if you can’t access the Internet

March 3, 2010

What to do when your internet stops working.

Here is a little troubleshooting guide for what to do if you can’t access the internet with your computer. You may want to keep this in case this happens to you.

If you have several computers and none of them can access the internet then the problem is either with your internet service, your cable/DSL modem, or your router. Here are the steps to follow:

  1. Call your internet service provider. For most people around here, that’s Time Warner or AT&T. Your Internet service provider can check your connection and they can also remotely check your Cable/DSL modem.

  2. If your Internet Service Provider says everything is fine, then the next step is to reboot your router. To do that, unplug the power to the router either from the back of the router (usually a round black plug) or from the wall. Wait 5 seconds and plug it back in. Then wait a few  minutes. Now reboot all of your computers  and try it again.

  3. If that didn’t work, reboot your cable/DSL modem. Like the router, unplug the power, wait 5 seconds, then plug back in and wait a couple of minutes. Then try it.

  4. If it still doesn’t work, try bypassing the router. To do that, connect one of your computers directly to the cable/DSL modem (you’ll have to use a wire. Can’t do this wirelessly). Restart the cable/DSL modem as described above and then reboot your computer and see if it works. If it does, then your router probably needs to be replaced. If it doesn’t work, it’s either a problem with your cable/DSL modem or with the internet service.

    If your provider is Time Warner, you can have them come out and replace the cable modem, or you can take your cable modem down to their office and swap it out. There is no charge for either service, but it’s often faster to take it down there yourself. Installing a new cable modem is easy. Just plug it in the same way the old one was, and wait 5-10 minutes for it to sync with Time Warner.

    If you provider is AT&T, then your best bet is to call us. AT&T does not provide free replacement of DSL modems because you own the modem. In addition, the installation of a DSL modem is more complex than a cable modem, so it would be best if you had us do it for you. We carry DSL modems with us.

  5. If it’s still not working, give us a call.

If other computers in your home/business can access the internet, then, it’s a problem with that specific computer. This problem is a little more difficult to troubleshoot, but here are some things you can try:

  1. The first thing you should try is rebooting that computer.

  2. If your computer connects wirelessly:

  3. Use the wireless utility on your computer to reconnect to your router.

  4. Can other computers connect wirelessly to your router? If not, there may be a problem with the wireless functionality on  your router. Try rebooting the router by unplugging the power as described above and then try again.

  5. If your computer is connected to the router with a wire, give us a call.

Leave a Reply

You must be logged in to post a comment.