Common Questions and Comments About Infected Computers

February 28, 2009

We see infected computers every day. We get a lot of questions and hear a lot of comments from customers about infected computers. A lot of people seem to have some misconceptions about what should be done about an infected computer. Here are some common questions/comments we get along with the answer.

1.     In order to clean infections off my computer, the computer will have to be wiped clean and Windows will have to be loaded from scratch and I’ll loose all of my data.

I have had several customers tell me that they took their comptuer to another computer service company to have infections cleaned off and when they got their computer back, all of their data was gone. The computer service company had wiped it clean and installed Windows. All of the programs and data they had were gone. Some companies even charge you for a backup of your data, but they don’t load it back on your computer for you. They just give you a set of CD’s with your data on it.

This won’t happen with Cyber Tek Computer Pros. The first thing we do is  make a full backup of your computer. It’s rare that a computer is so infected that we have to reload Windows, but it does happen. When it does, we put all of your data back on for you. And we don’t charge extra for that.

  1. It’s cheaper and easier to just get a new computer than it is to try and fix a new computer.

    It’s certainly not cheaper. Our flat rate service which is called “Deep Cleaning and Optimization Service” is $149.99. We not only remove the infections, but we also tuen up your computer to run as well as it can.

    Getting a new computer might be easier if you don’t have to transfer any data or install a lot of programs on the new computer. But if you have to have a computer service company transfer the data for you, then it’s not cheaper.

    In general, it just seems wasteful to get a new computer just because your current computer is infected. Now, if you just want a newer, faster computer, that’s different. But don’t get a new computer just because your current one is infected. For $150, you can have it cleaned.

  2. How did those infections get on there.

    Most of the time there is no way to know how an infection got on a computer. It would be possible to have Windows log every little thing that happens on the computer. Then that log could be analyzed to find out how it got on there. However, that level of logging would slow Windows down. And analyzing a log that big to find out where the infections came from would take a lot of time. I don’t think most customers would want to pay extra just so they know how their computer became infected.

    There are a large number of ways that an infection can make it’s way onto a computer, but by far the most common ways are from the web, security holes in Windows, and spam e-mail.

  3. I have an security software. How did an infection get on my computer?

    To understand this, you have to understand how Anti-virus and Anti-spyware security programs work. In a nutshell, someone has to find and identify an infection. Then the infection is analyzed to find it’s unique signature. That unique signature is then loaded into the virus definition updates that your security software is always updating itself with. Your security software uses these definitions to identify and remove these known infections.

    So what about infections that nobody knows about? Security software tries to protect you from those by looking for suspicious behavior. When it sees suspicious behavior, your security software may pop-up and ask you what you want to do. Most people don’t know, so they just allow it. As a consequence, this type of protection doesn’t help much.

    That’s why security software can’t totally protect your computer. For a lot more information on how you can better protect your computer, click here to check out this article on our website that gives pointers on how to help avoid getting an infection on your computer.

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